Privacy policy.
Effective Date: May 2025.
Last Updated: June 15, 2026.
The Privacy Policy describes how Southwest Fireplace Supply and any affiliated entities (collectively, “Southwest Fireplace” “we” and “us”) collects and processes personal information about you. Southwest Fireplace respects your privacy and is committed to protecting the personal information you provide when visiting our website, using our services, contacting us, or interacting with our advertisements.
If you have questions regarding this Privacy Policy or our privacy practices, please contact warmup@swfireplace.com or call (800) 448-6988.
By using the sites and/or Southwest Fireplace services, you consent to this privacy policy. Please read carefully.
Information we collect.
Southwest Fireplace may collect information directly from you, automatically through your use of our website, and from third-party sources, Dependent upon your relationship with us, Southwest Fireplace collects various personal information which may include:
- Contact Information: Name, mailing and/or service address, email address, telephone number, billing information, and/or other information provided through customer service communications
- Commercial Information: Products and services purchased, obtained or inquired about
- Audio/ Visual Data: Audio, electronic, photographic, visual or similar data
- Financial Information: Third party payment processing
- Internet or Electronic Usage Data: Network and website interactions, geolocation data, online identifiers, website cookie information, browsing search history, IP address, and advertisement interactions
The above information may be collected from one or more of the following sources or channels: directly from you, third party vendors or service providers, social networks, internet or geolocation data (i.e. browser cookies and pixels), and/or advertising-analytics providers.
How we use your information.
Your personal information may be used by Southwest Fireplace for the following reasons:
- Provide products and/or services related to fireplaces, bbq grills, outdoor living, and other business offers
- Process inquiries and estimate requests
- Schedule requested services and communicate with you
- Marketing communications including promotional emails, special offers, service reminders, event invitations, and other online advertising
- Analyze and improve marketing efforts and maintain functionality of business systems
- Maintain customer records
- Comply with legal obligations, contractual obligations, and reporting requirements
How we share information.
Southwest Fireplace does not sell personal information for monetary compensation. Southwest Fireplace may share information with:
- Vendors and service providers
- Third-party analytics or advertising partners
- Regulatory and/ or government entities as legally required
Disclosure: Our website may contain links to third-party websites, social media platforms, or other services. Southwest Fireplace is not responsible for the privacy practices of those third parties. We encourage users to review the privacy policies of any external website(s) he/she visits.
Data retention & security.
Southwest Fireplace retains personal information only as long as legally required and/or as reasonably necessary for the following purposes:
- Provide products and/or services
- Maintain business records
- Product warranty(ies)
- Legal compliance
- Dispute resolutions
- Contract enforcement
Southwest Fireplace uses reasonable security measures as required by law. However, internet data transmission and electronic storage is not 100% secure. Therefore, Southwest Fireplace does not guarantee absolute security and encourages you to take caution when using our online services and/or when sharing personal information.
Your privacy rights.
Dependent upon your State of residence and/or your relationship with us, you may have certain rights regarding your personal information including: right to know what information is collected, right to access personal information, right to correct inaccurate information, right to request deletion and removal of personal information, right to opt out of targeted advertising where applicable, right to appeal certain privacy-related decisions.
To exercise any applicable privacy rights, please contact us at warmup@swfireplace.com.
Changes to this privacy policy.
Southwest Fireplace reserves the right to modify this Privacy Policy at any time. Any updates to the Privacy Policy will be effective after being posted on this page with a revised "Last Updated" date. Your continued use of our website and services constitutes acceptance of the revised policy.