OCT 2011 – Linda & Danny called for a service call on their Heat & Glo gas insert. With the incentives offered, they opted to upgrade to the next level service. We received a call from Linda & Danny after our technician, Roy, completed the service. “…very pleased with Roy and it was well worth […]

OCT 2011 – Our Service Technician, John R. completed a Chimney Sweep and Inspection on a ranch-style house in Palos Park. The client noted that, “John is an excellent representative for your company- THANK YOU.” Patsy Palos Park, IL

JUNE 2009 – Mary was satisfied with the sales staff, the service technicians, and the products. “I am totally satisfied with the entire experience and would recommend your office to everyone. The sales associate, Kristen, was the best since she was very helpful with loads of knowledge of your product. The service technicians were also […]

FEB 2012-Bill W. called immediately following his service call with the following statement: “John R. was my service technician working on my fireplace. I have never had, in my home, a [person] more personable, friendly, knowledgeable. He was neat; did the job very quickly. To be quite honest…you are lucky to have someone like him […]

JAN 2010 – Michael contacted Southwest Fireplace looking to have his two fireplaces serviced and tuned up by a certified technician. “The service was outstanding, from the professionalism of the sales associate to the quality, service, and expertise provided by the field technician.” Michael Homewood, IL

SEPT 2011 – Harry & Janet were working with Alan out of our Frankfort Showroom to plan and purchase a new fireplace. “Thank you very much for all your help on purchasing our fireplace. It looks great! We will tell all our friends to come to see you if they need a fireplace for their […]

JAN 2006 – Renee was a previous customer who returned to work with Southwest Fireplace again. “We were very satisfied with our salesman, Gary. He was very helpful, knowledgeable, and friendly. We were very satisfied with our purchases and especially the service. I have recommended many other people visit Southwest FIreplace and ask for Gary.” […]

JAN 2011 – “Drew, Thank you! You are wonderful. Great customer service at Southwest. When I upgrade I am contacting you guys.” Sue Palatine, IL

My husband and I had the pleasure of purchasing gas logs and working with the people at Southwest Fireplace. After many years of burning firewood, we had decided to go to gas logs. We researched and shopped around only to find that Southwest Fireplace was fairly priced and had great knowledge of their products. The […]

I just wanted to send a quick note to SW Fireplace. On December 5, 2014 your employee Tomas Bockus, repaired my fireplace. He was so polite, nice and knowledgeable of what was wrong. He took the time to explain everything to me so I could understand. I really appreciate his work ethics. I wish more […]