OCT 2011 – Rick contacted us to replace the log set in an older model Heatilator Direct Vent Fireplace. After the installation of the new log set, he specifically called in to compliment our technician, John R. “John R. did an excellent job and was very friendly and nice.” Rick B. Lemont, IL  

MAR 2010 – “We had a backdraft issue with our old wood burning fireplace and our knowledgable salesperson, Adam, came up with the perfect solution — a gas insert. After a quick professional installation we now enjoy a warm fire at the touch of a button. We are quick to recommend Southwest Fireplace and cannot […]

OCT 2011 – Customer, Kay, called in to praise our techinician, John R. She commented on the “wonderful job” he completed and how informative he was during the chimney sweep and installation of the ceramic gas logs. Kay & Craig Palos Heights, IL  

OCT 2009 – After a lightning strike to his chimney, Tom called Southwest Fireplace to aid in the repair of his chimney. “Chimney looks good. John C. did an excellent job. Very nice man to work with. Very good service and communication. Thank you for your professionalisn in handling this matter… Thanks for your assistance.” […]

NOV 2011 – A dated and boring brick fireplace facing was upgraded to a manufacturered drystack product by Boulder Creek Stone. A new set of glass doors was also added that prompted the compliment from the homeowner. “Great job done by Southwest Fireplace and Johnny!” Keith & Sue Burr Ridge, IL  

Pat & Carroll came to Southwest Fireplace inquiring about a fireplace for their new construction home. “Thanks for all your help in our construction project for our house – everything has come together and looks great. You [John] were a great pleasure to work with and we really appreciate it.” Pat and Carroll K., Coal […]

SEPT 2009 – Joanne contacted Southwest fireplace after uncovering an incorrect installation of a previous insert installed by another contractor. “…We are absolutely delighted with the help you gave in selecting our insert along with your knowledge of the product you are representing. We are also very pleased with the workmanship of the installers and, […]

Dear John, I cannot believe it…the fireplace is completed! It looks great. The size of the unit for the room seems just right. It is an improvement in that room. and a beautiful focal point. Thank-you for sticking with us through-out this project. We certainly need you to hold our hand in the process. Sincerely, […]

FEB 2011 – “A couple of weeks ago I called to inquire about having an automatic ignition installed in our gas log fireplace. I spoke with Alan Rutherford and described the unit and the cost. The installation was promptly taken care of. I was especially impressed with the young man who did the installation. He […]

SEPT 2011 – Pat and Larry came to Southwest Fireplace in Palos Park to purchase a free-standing, gas, Direct Vent Stove. One of our technical teams installed the Tiara stove, by Heat & Glo, and we received a very pleasant call commenting on their service. The clients called in to say how happy they were […]