Thank you for your patience this winter season!
We are still very busy but are opening back up to start taking on some new service clients. We would like to offer service to those that have patently waited for our schedule to start to ease up at this time. Please note that our lead time is still at approximately 3-5 weeks from time of deposit but are able to get in new customers.
We do require a 50% deposit on all service calls. Once a deposit is taken it may take 10-15 business days to get a call from scheduling, but this is included in the lead time. Please note, this wait time for call is because we do not schedule more than 2 weeks in advance.
If you are still interested in getting into scheduling for service, please give us a call 800-448-6988 (quickest way) and let them know you are from the waitlist OR fill out the following information and a member of our service team will be in contact with you to go over options with you.
Thank you
SERVICE CALL OPTIONS*
a. Premier Service – Troubleshooting + Tune-up + warranty = $383.95**
(Good for ONLY Heat & Glo, Heatilator, & Quadra-fire direct vent fireplaces or inserts that are LESS THAN 10yrs old)
i. Includes Troubleshooting & labor
ii. Parts Additional
iii. Full Tune-up & cleaning of unit
iv. 90 day service warranty (covers return trips and additional labor, pertaining to service call)
b. Troubleshooting + Tune-up (no warranty) = $325.95
i. Diagnosis/Troubleshooting + 30 minutes labor
ii. Parts Additional
iii. Full Tune-up & cleaning of unit
iv. Return trips not included
c. Tune-up Only = $223.95
i. Full Tune-up & Cleaning of Unit
ii. No diagnosis of issues – no additional labor
iii. Return trips not included
d. Troubleshooting Only = $182.95
i. Diagnosis/Troubleshooting + 30 minutes labor
ii. Parts Additional
iii. Return trips not included
d. Log Tune Up – vented or vent-free gas logs = $191.95
i. Refurbish Log Set
ii. Products used not included in price (lava, vermiculite, sand, embers, etc)
iii. If there are issues, add $102 for diagnostics
*Please note there is an additional trip charge of $72 if your location is outside our 25 mile service radius (of any location); per trip out.
**Option A is only available for clients in our normal service area.