We were very pleased from the service we received from Southwest Fireplace. Roy Burger was very professional and did an excellent job of repairing and making our fireplace work – even more beauiful as the first day it was installed. He shared expert advice on how to maintain and extend the life of our fireplace. It is so beautiful and the new remote was just what we needed to make the operation even smoother. Thank you Roy and Southwest Fireplace. We are happy with your years of service. ~ CC – February 2, 2018