Pleasing The Customer

August 2012 – Thank you so much John and Jill. Dominic and I love the fireplace. It was worth the wait and we appreciate the fact that your main priority was pleasing the customer!!! Thank you so much!!! Tina S. Burr Ridge  

A Superb Service Call

August 2012 – A pleasant phone call was received shortly after Southwest fireplace’s techincian, John Rincon, had left the customer’s home to do an HNGTUNE, the basic servicing for a gas fireplace. Customer, Elizabeth, had called the store to share how impressed she was with our technician, John Rincon. She went on to explain how […]

Successful Chimney Repair

March 2012 – Southwest Fireplace’s, mason, Johnny C, went on a service call for a chimney repair in Aurora Donna called in such satisfaction from after the job was completed to say what a great Job Johnny C. did on her chimney repair. Donna H. Aurora, IL  

Comprehensive Direct Vent Service

DEC 2011 – Joe L. called in with enthusiastic praise for our technician, John R. He said, “John did a great job, and the fireplace looks great!” after the Direct Vent Service Call and Tune-up was complete. Joe L. St. John, IN  

New Fireplace Addition

OCT 2011 – A new chase was constructed in its entirety, from the ground to beyond the roof line. A pre-fabricated wood-burning fireplace was added within, and a stone facade finished the look! Ms. S contacted us with the following quote, “- I am loving the fireplace – thank you for everything!” Ms. S. Sugar […]

A Job Well Done

AUG 2011 – A complimentary phone cal was received from Mrs. W. after we completed a tune up on her Broilmaster Gas Grill. “What a nice job John R. did. He represents Southwest Fireplace so well. Thank you to John for a job well done.” Mrs. W. Palos Heights  

Gas Insert Installation with Fireplace Re-size

Dec 2011 – An efficient gas fireplace was desired by this client, who already had a masonry fireplace. To accomplish this, we offered a Gas Insert by Heat & Glo designed as a retro-fit installation into an existing wood fireplace. We came across one small problem that Southwest Fireplace was able to overcome easily. We […]

Pleased with Mantel & Stone Install

JAN 2012 – Materials were purchased at an earlier date, but just recently installed by our masonry team. The customer was very pleased with the way the river rock-styled stone and mantel shelf were installed. Patrick called and said, “Johnny C. did an amazing job on the refacing.” Patrick S. Chicago, IL  

Chimney Reconstruction

NOV 2011 – This house had a chimney in declining condition. The clients contacted Southwest Fireplace to tear-down, and re-build the deteriorating structure. After the re-build was completed, the clients called to share how, “pleased,” they were with Johnny C, and the look of the chimney that he created. Phil C. Palos Park, IL  

Excellent Job Replacing Logs

OCT 2011 – Rick contacted us to replace the log set in an older model Heatilator Direct Vent Fireplace. After the installation of the new log set, he specifically called in to compliment our technician, John R. “John R. did an excellent job and was very friendly and nice.” Rick B. Lemont, IL