A+ for Service!

Just want to give Roy Burger an A+ for service today to get our peninsula Heat-N-Glo fireplace up and running perfectly, just in time for the holidays! He took the extra time to give us a tutorial and practice on the thermostat functions which we needed.We will definitely ask for him the next time we […]

Highly Recommend Southwest Fireplace

I had some concerns about my fireplace and called Southwest Fireplace. My Father used them in Palos Park back in the 80’s and loved them. Roger Zeman in palos park location took the time to explain and answer my questions/concerns. He wasnt in rush to get off the call and insured I was comfortable with […]

Thank you for an amazing job on our fireplace!

Thank you for an amazing job on our fireplace Every aspect of our purchase was met with the ultimate customer satisfaction.Dean helped us pick out the model and measure.Great guy! Jim O’Donnell was neat, precise & a perfectionist. You should be very proud of your team in Frankfort.We will recommend you.Well done! Mr./Mrs. Vitkauskas,Monee, IL  

Very Impressed

I want to thank everyone from Southwest Fireplace from their Vice President John I., their sales person Alan, the nice lady that answered the phone Debbie, Brittany who confirm the appointment and Rick their technician. I received a stunning Broilmaster grill that looks perfect. It’s a beautiful addition to our backyard. We all know the quality and beauty […]

Great job and Employee

We had John R. at our home on 4/22/2016 had was just wonderful. He was very engaging, and very helpful. He gave us instructions on how to use our fireplace and doors after he installed them for us. Your company should be very lucky to have such a great employee. We are very satisfied and […]