Chimney Cap Installation
DEC 2009 - Sandra contacted Southwest Fireplace after having a bird fly down her chimney and into her home hoping, to have us install a cap at the top of her chimney.
"After living through a scene from Hitchcock's, "The Birds," I called Southwest Fireplace! Their staff came to our rescue by adding a much needed chimney cap. Even though service was needed during one of the coldest winters in recent history, they installed the cap as soon as was practical. We appreciate their professionalism and courtesy."
Homer Glen, IL
Direct Vent Fireplace Cleaning and Tune-up
JAN 2011 -
Thank you! You are wonderful. Great customer service at Southwest. When I upgrade I am contacting you guys."
JAN 2006 - Renee was a previous customer who returned to work with Southwest Fireplace again.
"We were very satisfied with our salesman, Gary. He was very helpful, knowledgeable, and friendly. We were very satisfied with our purchases and especially the service. I have recommended many other people visit Southwest FIreplace and ask for Gary."
Good Service with New Fireplace Purchase
SEPT 2011 - Harry & Janet were working with Alan out of our Frankfort Showroom to plan and purchase a new fireplace.
"Thank you very much for all your help on purchasing our fireplace. It looks great! We will tell all our friends to come to see you if they need a fireplace for their home. Thanks again for the good service."
Harry & Janet
Fireplace Tune Up
JAN 2010 - Michael contacted Southwest Fireplace looking to have his two fireplaces serviced and tuned up by a certified technician.
"The service was outstanding, from the professionalism of the sales associate to the quality, service, and expertise provided by the field technician."
Service Call was a very Pleasant Experience
FEB 2012-Bill W. called immediately following his service call with the following statement:
"John R. was my service technician working on my fireplace. I have never had, in my home, a [person] more personable, friendly, knowledgeable. He was neat; did the job very quickly. To be quite honest...you are lucky to have someone like him in your employ. It was a very pleasant experience. Thank you."
JUNE 2009 - Mary was satisfied with the sales staff, the service technicians, and the products.
"I am totally satisfied with the entire experience and would recommend your office to everyone. The sales associate, Kristen, was the best since she was very helpful with loads of knowledge of your product. The service technicians were also very good with installation and clean up. Just keep up the good work and all your customers will be completely satisfied."
Orland Park, IL
Chimney Sweep and Inspection
OCT 2011 - Our Service Technician, John R. completed a Chimney Sweep and Inspection on a ranch-style house in Palos Park.
The client noted that, "John is an excellent representative for your company- THANK YOU."
Palos Park, IL
Well Worth the Money
OCT 2011 - Linda & Danny called for a service call on their Heat & Glo gas insert. With the incentives offered, they opted to upgrade to the next level service. We received a call from Linda & Danny after our technician, Roy, completed the service. "...very pleased with Roy and it was well worth the money to have Roy out to his home. Roy explained everything and [we] are very satisfied."
Linda & Danny
Orland Park, IL
Wonderful Gas Stove Install
SEPT 2011 - Pat and Larry came to Southwest Fireplace in Palos Park to purchase a free-standing, gas, Direct Vent Stove. One of our technical teams installed the Tiara stove, by Heat & Glo, and we received a very pleasant call commenting on their service.
The clients called in to say how happy they were with the install of their TIARAIBK and how "WONDERFUL" Tomas and Jose [the installation team] were.
Pat & Larry
Palos Heights, IL
Remote Start and Fireplace Facing Update
FEB 2011 - "A couple of weeks ago I called to inquire about having an automatic ignition installed in our gas log fireplace. I spoke with Alan Rutherford and described the unit and the cost. The installation was promptly taken care of. I was especially impressed with the young man who did the installation. He was prompt, careful and most professional. The service was excellent.
During the course of my earlier conversation with Alan, I mentioned that we were considering having the plain tile facing on our fireplace replaced but had already contacted someone to do the work. The person did not work out. I remembered what Alan had told me on the phone about Southwest doing this kind of work. We visited your location on Laraway Road and were immediately impressed with what we saw. Alan described what needed to be done and you carried the exact stone for which we had already acquired a sample.
Alan met with us and further described what Southwest Fireplace could do to beautify our fireplace. Monday, your installer, Tomas and his helper, Kevin arrived promptly and began work. Again, I was most impressed with how careful they were with every phase of the job. They completed the fireplace yesterday. The color of the stone complements the other colors of the room and the craftsmanship exceeded our expectations. The men did an extremely good job of cleaning up when they were finished. I can’t begin to tell you how pleased we were with the service and quality of the work. Southwest Fireplace is fortunate to have Alan, Tomas & Kevin working for your company. I would be happy to recommend Southwest Fireplace to anyone in need of work of this nature."
Don & Joyce
New Fireplace, Existing House
AUG 2010 - Dear John,
I cannot believe it...the fireplace is completed! It looks great. The size
of the unit for the room seems just right. It is an improvement in that
room. and a beautiful focal point.
Thank-you for sticking with us through-out this project. We certainly need
you to hold our hand in the process.
Bob and Debbie from Indian Head Park
Woodburning Replacement Insert
SEPT 2009 - Joanne contacted Southwest fireplace after uncovering an incorrect installation of a previous insert installed by another contractor.
"...We are absolutely delighted with the help you gave in selecting our insert along with your knowledge of the product you are representing. We are also very pleased with the workmanship of the installers and, of course, the final result. It has been a pleasure working with you [Kristen] and Southwest Fireplace. If you ever want a recommendation, we would be delighted to respond favorably."
Wilmington (Custer Park), IL
Home Construction Project
Pat & Carroll came to Southwest Fireplace inquiring about a fireplace for their new construction home.
"Thanks for all your help in our construction project for our house - everything has come together and looks great. You [John] were a great pleasure to work with and we really appreciate it."
Pat and Carroll K.,
Coal City, IL
Glass Door and Stone Face Install
NOV 2011 - A dated and boring brick fireplace facing was upgraded to a manufacturered drystack product by Boulder Creek Stone. A new set of glass doors was also added that prompted the compliment from the homeowner. "Great job done by Southwest Fireplace and Johnny!"
Keith & Sue
Burr Ridge, IL
OCT 2009 - After a lightning strike to his chimney, Tom called Southwest Fireplace to aid in the repair of his chimney.
"Chimney looks good. John C. did an excellent job. Very nice man to work with. Very good service and communication. Thank you for your professionalisn in handling this matter... Thanks for your assistance."
Chimney Sweep and Gas Log Install
OCT 2011 - Customer, Kay, called in to praise our techinician, John R. She commented on the "wonderful job" he completed and how informative he was during the chimney sweep and installation of the ceramic gas logs.
Kay & Craig
Palos Heights, IL
MAR 2010 - "We had a backdraft issue with our old wood burning fireplace and our knowledgable salesperson, Adam, came up with the perfect solution -- a gas insert. After a quick professional installation we now enjoy a warm fire at the touch of a button. We are quick to recommend Southwest Fireplace and cannot thank you enough!"
Craig & Diane
Excellent Job Replacing Logs
OCT 2011 - Rick contacted us to replace the log set in an older model Heatilator Direct Vent Fireplace. After the installation of the new log set, he specifically called in to compliment our technician, John R. "John R. did an excellent job and was very friendly and nice."
NOV 2011 - This house had a chimney in declining condition. The clients contacted Southwest Fireplace to tear-down, and re-build the deteriorating structure. After the re-build was completed, the clients called to share how, "pleased," they were with Johnny C, and the look of the chimney that he created.
Palos Park, IL
Pleased with Mantel & Stone Install
JAN 2012 - Materials were purchased at an earlier date, but just recently installed by our masonry team. The customer was very pleased with the way the river rock-styled stone and mantel shelf were installed. Patrick called and said, "Johnny C. did an amazing job on the refacing."
Gas Insert Installation with Fireplace Re-size
Dec 2011 - An efficient gas fireplace was desired by this client, who already had a masonry fireplace. To accomplish this, we offered a Gas Insert by Heat & Glo designed as a retro-fit installation into an existing wood fireplace. We came across one small problem that Southwest Fireplace was able to overcome easily. We created a larger firepalce opening to accommodate the ESCAPE I35 Gas Insert.
"It is beautiful! Thanks Jill. Good job by everyone. We love it."
Homer Glen, IL
A Job Well Done
AUG 2011 - A complimentary phone cal was received from Mrs. W. after we completed a tune up on her Broilmaster Gas Grill.
"What a nice job John R. did. He represents Southwest Fireplace so well. Thank you to John for a job well done."
New Fireplace Addition
OCT 2011 - A new chase was constructed in its entirety, from the ground to beyond the roof line. A pre-fabricated wood-burning fireplace was added within, and a stone facade finished the look! Ms. S contacted us with the following quote, "- I am loving the fireplace - thank you for everything!"
Sugar Grove, IL
Comprehensive Direct Vent Service
DEC 2011 - Joe L. called in with enthusiastic praise for our technician, John R. He said, "John did a great job, and the fireplace looks great!" after the Direct Vent Service Call and Tune-up was complete.
St. John, IN
Successful Chimney Repair
March 2012 - Southwest Fireplace's, mason, Johnny C, went on a service call for a chimney repair in Aurora
Donna called in such satisfaction from after the job was completed to say what a great Job Johnny C. did on her chimney repair.
A Superb Service Call
August 2012 - A pleasant phone call was received shortly after Southwest fireplace's techincian, John Rincon, had left the customer's home to do an HNGTUNE, the basic servicing for a gas fireplace.
Customer, Elizabeth, had called the store to share how impressed she was with our technician, John Rincon. She went on to explain how neat, polite, and patient he was while on the job. Elizabeth even had a few questions to be asked about her fireplace and John was well prepared to give a detailed answer in return. On top of all of that, he was even on time for the job! Elizabeth stated at the end of the conversation, "I was very happy; I will make sure to recommend Southwest Fireplace".
Pleasing The Customer
August 2012 - Thank you so much John and Jill. Dominic and I love the fireplace. It was worth the wait and we appreciate the fact that your main priority was pleasing the customer!!!
Thank you so much!!!
The Best Service!
October 2012 - After a servicing for their fireplace with technician, John Rincon, Barb called in to say that “John did a wonderful job and conducted himself very professionally.” while at the job. Barb then went on to say, “ It was the best service she has had in his 74years of living.”
October 2012 - Thank you so much. I sit in front of my fireplace and enjoy its beauty!!!
Southwest Fireplace Staff Kudos
November 2012 - The fireplace looks great, and you and the entire crew at Southwest Fireplace were good to deal with. Happy to be a reference if you ever need one.
Thank you again.
Gas Logs Installation
November 2012 - I called to let you know that our Fireplace Logs were just installed. John Rincon, the installer, was excellent: prompt, courteous and did a fantastic job with the logs. We are very happy with everything.
December 2012 - Customer said John was a great installer.
Customer was very happy with the job Rick did on her fireplace and how nice he was with her and doing his work inside her home. She never thought her fireplace could look so good after he worked on her fireplace. She now has bigger flames and is extremely happy with Southwest Fireplace and the way she was treated from start to finish.
The Fireplace is Coming Out GREAT
The installers did a wonderful job, we had it up to 80 in the den Tuesday night, John is doing an excellent job on the stone..it looks so different and so nice. I was telling John (the stone guy) that now I will need new furniture, new paint, new floor and he said he would sign any paperwork needed for me to give to my John to get that done. Very nice man. He should be done today, I will make sure you get before and after pictures. Thanks again for doing such a great job and getting this done for us for Christmas.
Thank you so much for a wonderful job done! I still cannot believe that the Association let me have the job done. It is truly beautiful. I will think of you every time it is blazing away next winter. It was truly a hassle-free experience beginning to end.